CommandAP is operated by CommandAP Inc., a Delaware corporation (“CommandAP,” “we,” “us”). These Terms govern your use of commandap.co, getcommandap.com, and the CommandAP software and services (the “Service”).
By creating an account, using the Service, or completing any onboarding, signing, or payment step we send you, you agree to these Terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company, and “you” means that company.
General contractors (“GCs”) create accounts and use the Service to manage vendors, compliance documents, invoices, agreements, lien waivers, and payments.
Subcontractors and vendors (“Subs”) typically do not create an account. A GC sends a Sub a secure link to provide business details, upload documents, sign agreements and lien waivers, and optionally connect a bank account to receive payments. A Sub who uses any such link agrees to these Terms for that use.
Keep your login credentials secure and your account information accurate. You are responsible for activity under your account, including activity by team members you invite. Tell us promptly at devin@getcommandap.com if you suspect unauthorized access.
The Service reads invoices and compliance documents (including with automated and AI-based extraction), tracks expirations, generates and collects signatures on agreements and lien waivers, surfaces possible problems such as duplicate invoices, sends reminders and document requests on the GC’s behalf, and initiates payments the GC authorizes.
Automated extraction can be wrong. Amounts, dates, coverage limits, vendor matches, and flags produced by the Service are aids, not determinations. The GC is responsible for reviewing invoices before approving or paying them and for confirming that a Sub’s insurance and tax documents meet the GC’s actual requirements.
We are not your lawyer, accountant, insurance advisor, or bank. Nothing in the Service is legal, tax, insurance, or financial advice.
Agreements, work orders, and lien waivers may be signed electronically through the Service. By signing, you consent to do business electronically and agree that your electronic signature has the same effect as a handwritten one under the U.S. ESIGN Act and applicable state law. We record signing events (such as time, IP address, and the signer’s stated name and title) as part of the audit trail. You may request a copy of anything you signed from the GC that sent it or from us.
Processor. Payments through the CommandAP ACH rail are processed by Stripe, Inc. and its affiliates. CommandAP is not a bank or money transmitter and does not hold customer funds. Funds move from the GC’s bank account to the Sub’s Stripe connected account and on to the Sub’s bank. Subs who connect a bank account also agree to the Stripe Connected Account Agreement, and GCs who connect a bank account agree to Stripe’s applicable terms.
GC authorization. By connecting a bank account and clicking to pay an invoice, the GC authorizes CommandAP and Stripe to debit that account by ACH for the amount shown, each time the GC initiates a payment, until the GC disconnects the account in Settings. The GC confirms it is authorized to use the account and that it will hold sufficient funds.
Timing. ACH is not instant. Payments typically take several business days to settle and may be delayed or rejected by banks or by Stripe. An invoice is marked paid in the Service only when the payment settles.
Returns, reversals, and disputes. If a GC’s debit fails, is returned, or is reversed or disputed after funds have been sent to a Sub, the GC remains responsible for that amount and any resulting bank or processor charges, and authorizes us to re-debit the GC’s account or otherwise collect it. We may pause a GC’s ability to send payments while a return or dispute is unresolved.
The underlying obligation is between the GC and the Sub. CommandAP is not a party to the contract between them, does not guarantee payment, and is not responsible for disputes about work, amounts owed, or lien rights.
Payments made outside CommandAP. A GC may record payments made by check, wire, or its own bank. Those records are bookkeeping entries only; we do not move or verify those funds.
The core Service is free for general contractors. There is no subscription required to use compliance tracking, invoice intake, agreements, lien waivers, or payments.
Payment Processing Fee. When a general contractor disburses payment to a subcontractor through the CommandAP ACH payment rail, CommandAP may deduct a per-transaction service fee from the amount transferred to the subcontractor. The subcontractor receives the payment net of this fee. The fee is a fixed amount per transaction, is subject to change, and applies only to payments made through the CommandAP rail. Payments a general contractor records as made outside CommandAP (for example by check, wire, or the general contractor's own ACH) are not subject to this fee.
When a fee applies to a payment, the amount is shown to the GC before the GC confirms the payment. A Sub who connects a bank account to receive payments through the CommandAP rail agrees that the applicable fee may be deducted from payments received through it. A Sub may decline to use the rail and arrange payment directly with the GC at any time.
Pro. Optional paid features are billed monthly in advance through Stripe at the price shown at purchase, renew until canceled, and may be canceled any time from Settings, effective at the end of the current billing period. Fees already paid are non-refundable except where required by law.
The Service provides lien waiver forms based on statutory text for certain states and an industry-standard form elsewhere, and provides agreement templates a GC may use or replace. Lien law is state-specific and changes. We do not warrant that any form is valid, sufficient, or appropriate for a particular project, state, or payment. The GC chooses which documents to send and when; GCs and Subs should have their own counsel review forms they rely on.
A Sub signing an unconditional waiver should do so only once it has actually received the payment it covers.
You keep ownership of the documents and data you put into the Service. You grant us a license to host, process, transmit, and display that data to operate, secure, and improve the Service, including processing by the service providers listed in our Privacy Policy. A GC is responsible for having the right to share Sub information with us. Documents a Sub uploads through a GC’s link are shared with that GC.
We may use aggregated or de-identified data that does not identify you or any Sub to operate and improve the Service.
The Service sends emails to Subs on the GC’s behalf and under the GC’s name: document requests, reminders, agreement and waiver signing links, payment receipts, and replies asking for a missing invoice attachment. The GC authorizes these messages and is responsible for having a legitimate business relationship with the recipients.
Do not use the Service to break the law, submit false or fraudulent invoices, documents, or signatures, move funds for anything other than genuine payments for construction-related goods and services, access another company’s data, probe or disrupt the Service, or resell it without our written permission.
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create risk for other users, Stripe, or us, or if required by law or by our payment processor. On request after termination we will make your data available for export for 30 days, after which we may delete it, except records we must retain by law or for the audit trail of signed documents and payments.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that extracted data or flags will be accurate or complete, or that any document generated through the Service will be legally sufficient.
To the fullest extent permitted by law, CommandAP will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, lien or bond claims, or penalties. Our total liability for all claims relating to the Service in any 12-month period is limited to the greater of (a) the fees CommandAP actually received from you or from payments you sent or received in that period, or (b) US $500.
You will defend and indemnify CommandAP against third-party claims arising from your data, your use of the Service in violation of these Terms or the law, payments you initiate or receive, and disputes between you and any GC, Sub, owner, lender, or other party to your projects.
We may update these Terms. If a change is material — including any change to how fees work — we will notify account holders by email or in the Service before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms.
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. The state and federal courts located in Salt Lake County, Utah have exclusive jurisdiction over any dispute, and you consent to venue there.
CommandAP Inc. · devin@getcommandap.com